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Manage your shipments from your business tool
This SEUR service uses its own and third-party cookies and similar technologies for functional, analytical and advertising purposes. Below you will find detailed information about the use of cookies in this service:
There are different types of controllers for the use of cookies and other similar technologies in this service (hereinafter, the Controllers):
- Service Editor: GEOPOST ESPAÑA S.L. with NIF B85645349 company domiciled in Madrid, Carretera de Villaverde a Vallecas, 257, 28031 Madrid, entity registered in the Commercial Registry of Madrid at [volume, book, folio, page] (hereinafter, GEOPOST ESPAÑA). Contact Data Protection Officer: dpo@seur.net
- Publisher Partners: SEUR uses the services of some third parties that provide cookies and similar technologies for functional, analytical or advertising purposes. To know at all times the third-party cookies used in this service, consult the “Cookie information” section in each of the cookie categories that you will find in the Cookie Configuration section.
In the Cookie Configuration section you can freely decide on each category of cookies and on the cookies of your own or those of the Publisher's Partners that you wish to accept, reject or configure.
Before accepting the use of cookies, you must bear in mind that some of the Partners are not located in the European Union, nor in other countries with data protection regulations equivalent to the European one. By accepting the use of cookies from Publisher Partners that are outside the European Union, you agree that your data will be processed by these Partners.
Most cookies and similar technologies collect information linked to a code that DOES NOT allow us to obtain your name, surname, contact information, or any other directly identifying information.
This code acts as a pseudonym to be able to recognize you each time you visit the service and keep all your information associated with it. Therefore, this code is protected by current data protection regulations (hereinafter, the Pseudonym).
However, the Pseudonym is only associated with the browser and/or device you use, so a change of browser, device or deletion of cookies will cause a new Pseudonym to be generated that is totally different from the previous one.
The Controllers indicated in the previous section will process the data associated with the Pseudonym for the purposes that you accept from those indicated in the Configuration section during the periods necessary to fulfill said purposes.
You can withdraw your consent at any time by accessing the Settings section.
Although data protection regulations protect pseudonymized data, the Pseudonym does not allow you to obtain your identity, so the application of the rights of access, rectification, deletion, opposition, limitation or portability recognized in said regulations is not possible, unless you are able to provide additional information that allows linking your identity with the pseudonym codes of your cookies. Otherwise, SEUR will not be able to determine which Pseudonym corresponds to you.
If you consider your right to data protection has been violated by the Editor, you can file a claim with the Spanish Data Protection Agency. (www.aepd.es) or before the SEUR Data Protection Officer (dpo@seur.net).
This policy applies to any data storage and retrieval devices on your computer. Cookies, as well as other similar technologies, are files that are installed in the browser of your device during the use of the service, and allow us to store information about your visit, your functional preferences and assign you the Pseudonym.
The Editor's services use cookies to:
- Ensure that services can function correctly.
- Store your preferences, such as the selected language, font size or cookie preferences.
- Know your browsing form and experience.
- Collect statistical information, such as what pages you have viewed or how long you have been using the service.
- Optimize your navigation, adapting the information and services offered to your interests, to provide you with a better experience whenever you visit us.
- Offer you SEUR advertising in other media or supports through the Publisher's Partners.
- Due to its duration
Session cookies expire when you leave the page or close the browser; That is, they are active for the duration of the visit to the service and therefore expire when you leave it or a few hours after accessing it.
Persistent cookies expire when their purpose is fulfilled or when they are manually deleted.
- Due to its ownership
Own cookies are those cookies that are the property of the Publisher.
Third party cookies are those cookies that are owned by the Publisher Partners.
- For its purpose
Consult the intended purposes and the specific cookies for each purpose, through the Cookie Settings section.
To accept, reject all cookies, configure their use according to their category or ownership, as well as to withdraw the consent given, you can do so at any time in the Cookie Settings section.
Likewise, you can delete or block the download of cookies through the settings of your device or browser. Below, we provide links to information pages on cookie settings for the main browsers and devices:
- For more information about the Opera™ Browser click here.
- For more information about the Google Chrome™ Browser click here.
- For more information about the Google Chrome™ Browser on Android click here.
- For more information about the Internet Explorer™ Browser click here.
- For more information about the Mozilla Firefox™ Browser click here.
- For more information about the Safari™ Browser on macOS click here.
- For more information about the Safari™ Browser on IOS, click here.
This website is the responsibility of GEOPOST ESPAÑA S.L. with NIF B85645349 entity domiciled at Carretera Villaverde a Vallecas,257, 28031, Madrid entity registered in the Commercial Registry of Madrid, Sheet M-477625, Folio 168, Volume 26506 (hereinafter, GEOPOST ESPAÑA).
GEOPOST ESPAÑA is the owner of the “SEUR” brand and the parent company of the companies that operate in Spain under that name, in turn forming part of the most important transport network in Europe of the La Poste Group. Therefore, GEOPOST ESPAÑA is the national subsidiary of the French company GEOPOST S.A, global parent company of the La Poste Group, which provides its subsidiaries with part of the IT infrastructure, occasionally acting as a service provider or in charge of data processing.
GEOPOST ESPAÑA is therefore responsible for managing the seur.com web pages, the social media accounts Facebook, Twitter, YouTube, Instagram, etc., the different applications available on the different mobile application platforms such as the App Store/Play Store, as well as as well as promoting all SEUR products and services. For more information related to the use of social networks, go to the “Social Networks” section of this policy.
As detailed below depending on the service provided, GEOPOST ESPAÑA may act as Data Controller or as Joint Data Controller together with SEUR GEOPOST S.L. entity domiciled at Carretera Villaverde a Vallecas 257, 28031, Madrid and with NIF B82516600.
Likewise, when the service provided to the client is international, the data will be processed by GEOPOST S.A. international parent company with address for notification purposes at 26 Rue Guynemer, F-92130 Issy-les-Eauxeaux, France and VAT identification: FR29340012392 and the Business Units belonging to the La Poste Group that are involved in the quality transport service of Co-Responsibles.
We inform you that GEOPOST ESPAÑA has appointed a Data Protection Officer, who can be contacted at the following address: dpo@seur.net.
GEOPOST ESPAÑA collects personal data, mainly contact information, name and surname, address, telephone number, postal code and N.I.F., on different occasions. Your personal data is collected from yourself:
- When you contract a service directly with us, be it transportation of goods, or postal services such as telegram or burofax, or register in the client's private area through the MiSeur or SeurPro platforms.
- Every time you contact us, for example, through the different forms enabled on the seur.com website or through the customer service lines, chatbot or mailboxes enabled to request information about our services.
- When you participate in our marketing campaigns, for example, by participating in a promotion through our website or social networks that requires you to complete an online form with your personal data.
- When you subscribe to our Newsletter to send you information about products or services that may be of interest to you or publish comments on the Blog enabled on our website.
- When you register in the “Work with us” section of the website in order to be able to send your CV to the different job offers or published vacancies that are of interest to you, as well as, where appropriate, carry out the online interview.
In the event that you are the recipient of a package, we receive your data from our clients as senders, with whom we have signed the corresponding contract for the provision of transport services. They provide us with their details, along with package information. They usually do this to the extent that they have established a contractual relationship with you in accordance with Article 6.1 b) of the GDPR, and we need this data to deliver the products you have ordered from the carrier.
- Purpose: Manage the normal use of the website and perform statistical analysis on the use of the website.
- Legal basis: The legal basis that legitimizes the processing of the IP Address is the technological need to enable the provision of the website.
- Conservation period: IP addresses will be kept for a period of 1 month.
- Recipients: This information is not provided to any third party unless required to do so by applicable law (for example, an official request within the framework of a police investigation).
- Purpose: Manage the opening of a new center or Pickup authorized to the Seur network. Likewise, commercial communications will be sent unless the Pickup has objected to this by checking the corresponding box for this purpose in the form enabled on the website to keep you informed, by any means, including electronic, about SEUR services. that may be of interest to you.
- Legal basis: The legal basis that legitimizes the processing is compliance with contractual obligations. With respect to commercial communications, the legal basis is legitimate interest in application of the provisions of article 21.2 of the LSSI. In each communication, the Pickup may object to receiving this type of information through the specific mechanisms to process the cancellation, as well as request, where appropriate, its right of opposition or deletion through the procedure described in the “Rights” section.
- Conservation period: The data will be kept for the duration of the contractual relationship and, subsequently, for the legally necessary period, in order to address possible responsibilities arising from the contractual relationship.
- Recipients: No data will be provided to third parties unless legally required.
- International transfers: We inform you that this communication is sent through the Salesforce Marketing Cloud tool whose servers are located in the United States, a country whose legislation does not offer a level of data protection equivalent to that of Europe; However, adequate data protection guarantees are provided by signing the Standard Contractual Clauses approved by the European Commission (Decision 2021/914/EU). This tool will include links and tiny, transparent images that will be associated with your email address. In this way, when one of these images is downloaded or the links contained in the email are accessed, SEUR can know for statistical purposes whether the email has been opened or if a link has been accessed from said email. You can prevent these uses by configuring your email manager or program to prevent the automated download of images, as well as by not accessing the links included in the emails you receive.
- Purpose: manage the publication of your comments in the Blog enabled on the website.
- Legal basis: The legal basis that legitimizes the treatment is your consent by filling out the enabled form and accepting the privacy policy.
- Conservation period: Your personal data will be kept indefinitely unless you request the revocation of your consent or request the deletion of your personal data through the procedure described in the “Rights” section.
- Recipients: By posting your comments on the website you are informed that your data may be communicated to third party users of the website.
- Rights: You can exercise your rights regarding data protection through the procedure described in the “Rights” section of this Policy.
- Purpose: Send information about SEUR services, products or news that may be of interest to you.
- Legal basis: The legal basis that legitimizes the processing is your consent expressed at the time of sending your request to subscribe to the Newsletter.
- Conservation period: Your personal data will be kept indefinitely unless you request the revocation of your consent or request to unsubscribe from sending the Newsletter. In each communication, the user may object to receiving this type of information through the specific mechanisms to process the cancellation, as well as request, where appropriate, their right to revoke consent, opposition or deletion through the procedure described in the section "Rights".
- International transfers: We inform you that this communication is sent through the Salesforce Marketing Cloud tool whose servers are located in the United States, a country whose legislation does not offer a level of data protection equivalent to that of Europe; However, adequate data protection guarantees are provided by signing the Standard Contractual Clauses approved by the European Commission (Decision 2021/914/EU). This tool will include links and tiny, transparent images that will be associated with your email address. In this way, when one of these images is downloaded or the links contained in the email are accessed, SEUR can know for statistical purposes whether the email has been opened or if a link has been accessed from said email. You can prevent these uses by configuring your email manager or program to prevent the automated download of images, as well as by not accessing the links included in the emails you receive.
- Recipients: No data will be provided to third parties unless legally required.
- Rights: You can exercise your rights regarding data protection through the procedure described in the “Rights” section of this Policy.
- Purpose: Respond to your request for information through the forms enabled for this purpose on the website or your requests sent through social networks.
- Legal basis: The legal basis that legitimizes the treatment is your consent by filling out the enabled form and accepting the privacy policy.
- Conservation period: Your personal data will be kept for the time necessary to respond to your request for information. Subsequently, your data will be kept for 3 years from the last contact in order to be able to address possible legal responsibilities arising from the processing of your personal data. If there is a contractual relationship with you, your data will be kept for the duration of said relationship and, subsequently, for the legally necessary period, in order to address possible legal liabilities.
- International transfers: If you use the Seur Responde form enabled on the different social networks, we inform you that your data may be transferred outside the European Economic Area. However, we inform you that these entities offer adequate data protection guarantees by adhering to the EU-US Data Privacy Framework that declares an adequate level of protection by the European Commission or by signing the Standard Contractual Clauses approved by the European Comission. In any case GEOPOST ESPAÑA S.L. recommends the user to consult the privacy conditions of the Social Network in question and verify the guarantees it offers in terms of data protection. For more information related to the use of social networks, go to the “Social Networks” section of this policy.
- Recipients: No data will be provided to third parties unless legally required or unless necessary to respond to your request. Specifically, your data may be communicated to the following recipients:
Subsidiary companies and/or franchises belonging to the parent company GEOPOST ESPAÑA S.L. for internal administrative purposes in application of the legitimate interest provided for in Recital 48 of the GDPR. For information contact List of company names of franchises and subsidiaries.
Likewise, if it is necessary to inform you or to carry out the goods transport service, the provisions of the sections “Treatments subject to the national transport service” and/or “Treatments subject to the international transport service” will apply.
- Rights: You can exercise your rights regarding data protection through the procedure described in the “Rights” section of this Policy
- Purpose: Respond to your request.
- Legal basis: The legal basis that legitimizes the treatment will depend on your request, which may be: the consent expressed when making your request, the application of pre-contractual measures or, in the event that you are already a client, compliance with contractual obligations.
- Conservation period: Your personal data will be kept for the time necessary to respond to your request for information. Subsequently, your data will be kept for 3 years from the last contact in order to be able to address possible legal responsibilities arising from the processing of your personal data. If there is a contractual relationship with you, your data will be kept for the duration of said relationship and, subsequently, for the legally necessary period, in order to address possible legal liabilities.
- Recipients: No data will be provided to third parties unless legally required or unless necessary to respond to your request. Specifically, your data may be communicated to the following recipients:
Subsidiary companies and/or franchises belonging to the parent company GEOPOST ESPAÑA S.L. for internal administrative purposes in application of the legitimate interest provided for in Recital 48 of the GDPR. For information contact List of company names of franchises and subsidiaries.
Likewise, if it is necessary to inform you or to carry out the goods transport service, the provisions of the sections “Treatments subject to the national transport service” and/or “Treatments subject to the international transport service” will apply.
- Rights: You can exercise your rights regarding data protection through the procedure described in the “Rights” section of this Policy.
- Purpose: At random, calls will be recorded for quality purposes and to ensure proper management of the service.
- Legal basis: The legal basis that legitimizes this processing is the legitimate interest in evaluating the quality of the service provided.
- Conservation period: The recordings will be kept for 1 month and subsequently, they will be stored duly blocked for the period necessary to address possible legal liabilities arising from the treatment.
- Recipients: No data will be provided to third parties unless legally required or unless necessary to respond to your request. Specifically, your data may be communicated to the following recipients:
Subsidiary companies and/or franchises belonging to the parent company GEOPOST ESPAÑA S.L. for internal administrative purposes in application of the legitimate interest provided for in Recital 48 of the GDPR. For information contact List of company names of franchises and subsidiaries.
Likewise, if it is necessary to inform you or to carry out the goods transport service, the provisions of the sections “Treatments subject to the national transport service” and/or “Treatments subject to the international transport service” will apply.
- Rights: You can exercise your rights regarding data protection through the procedure described in the “Rights” section of this Policy.
- Purpose: Register your registration in the “Work with Us” section enabled on the website in order to consider your profile for possible vacancies within the organization or in order to assess your possible suitability to work as a self-employed delivery person through the online interview that can be done in the “Become a delivery driver” section of the website.
- Legal basis: The legal basis that legitimizes the treatment is your consent when filling out the registration form or accepting the privacy policy in the online interview. If you apply to an open selection process, the basis that will legitimize the processing of your personal data will be the application of pre-contractual measures.
- Conservation period: Your data will be kept for the time necessary to fulfill the intended purpose and subsequently for a period of 2 years if you give us your consent for future possible vacancies.
- Recipients: Your personal data shared through the “Work with us” portal may be communicated to other subsidiary companies and/or franchises belonging to the parent company GEOPOST ESPAÑA S.L. In order to cover possible vacancies that may be of interest to you in application of the legitimate interest provided for in Recital 48 of the RGPD. For information contact List of company names of franchises and subsidiaries.
- Purpose: Manage the corresponding draw or contest and, where appropriate, publish the winner's data in the medium that is being used to carry out the corresponding contest or draw.
- Legal basis: In relation to the processing of personal identifying data, the legal basis that legitimizes the processing is compliance with the provisions of the legal bases of the draw or contest. Regarding the publication of the winner's personal data, the basis that legitimizes the processing is the legitimate interest of SEUR in guaranteeing transparency.
- Conservation period: The identifying data will be processed during the period of the draw and subsequently, they will be kept for the legally established period to address possible legal responsibilities arising from the processing. With respect to the winner's data that has been published, it will be processed indefinitely in the media in which their data has been published until they decide to request SEUR to delete said publication.
- Recipients: No data will be provided to third parties unless legally required. In the event that your personal data is published as a result of the draw/contest in the media informed, where appropriate, you are informed that your data may be communicated to third parties users of said media.
- Purpose: manage and maintain the contacts and relationships that occur as a result of the relationship you have with SEUR or with any of its employees.
- Legal basis: The legal basis that legitimizes the processing is your consent, the need to manage a contractual or similar relationship, or the legitimate interest of SEUR in channeling the appropriate communications with you.
- Conservation period: Your personal data will be kept for the time necessary to respond to your request for information. Subsequently, your data will be kept for 3 years from the last contact in order to be able to address possible legal responsibilities arising from the processing of your personal data. If there is a contractual relationship with you, your data will be kept for the duration of said relationship and, subsequently, for the legally necessary period, in order to address possible legal liabilities.
- Recipients: No data will be provided to third parties unless legally required or unless necessary to respond to your request. Specifically, your data may be communicated to the following recipients:
Subsidiary companies and/or franchises belonging to the parent company GEOPOST ESPAÑA S.L. for internal administrative purposes in application of the legitimate interest provided for in Recital 48 of the GDPR. For information contact List of company names of franchises and subsidiaries.
Likewise, if it is necessary to inform you or to carry out the goods transport service, the provisions of the sections “Treatments subject to the national transport service” and/or “Treatments subject to the international transport service” will apply.
- Rights: You can exercise your rights regarding data protection through the procedure described in the “Rights” section of this Policy.
For the implementation of the processing activities described below, GEOPOST ESPAÑA determines together with SEUR GEOPOST the purposes and means of the processing as Joint Controllers. In accordance with the provisions of article 26 of the General Data Protection Regulation (hereinafter “GDPR”), both Joint Controllers have signed a joint joint responsibility agreement describing their responsibilities and obligations. If you wish to access the essential aspects of the Joint Responsibility Agreement, please go to the following link.
- Purpose: processing data of senders and recipients to manage the transport service, which implies informing you about the shipment and/or circumstances related to it.
- Legal basis: The legal basis that legitimizes the treatment is the provision of the transport service and compliance with legal obligations.
- Conservation period: Your data will be processed for the time necessary to fulfill the intended purpose and subsequently, for the time necessary to address possible legal responsibilities.
- Recipients and/or suppliers with access to data: Your data may be processed by:
Suppliers contracted to carry out merchandise delivery and collection services on behalf of SEUR, understood to include in this sense transport companies and/or self-employed delivery drivers hired by SEUR.
Suppliers contracted as delivery points in order to safeguard and deliver the merchandise to the final recipient, understood to include in this sense those in charge of providing the parcel reception service in electronic lockers and the Pickups authorized as merchandise delivery points. You can consult the complete list of authorized delivery points through the following link.
Payment service providers, who are the only ones who process payment information. It retains the data relating to your bank card only to complete the transaction and only for as long as necessary to manage possible complaints from cardholders. This payment information is encrypted and secure. Third party service providers will have access to and collect information to the extent necessary to perform their functions. They may not share it or use it for any other purpose.
Other third party service providers who provide their services to us or act on our behalf, for example to: perform business analysis; provide customer service, technology services and tracking systems.
- Likewise, you are informed that your data may be communicated to the following recipients:
Subsidiary companies and/or franchises belonging to the parent company GEOPOST ESPAÑA S.L. for internal administrative purposes in application of the legitimate interest provided for in Recital 48 of the RGPD or if necessary to carry out the goods transport service. For information contact List of corporate names of franchises and subsidiaries.
If the recipient is a registered Citibox user, SEUR will communicate their mobile phone number to Citibox Smart Services S.L. as a delivery point in order to safeguard the merchandise until the recipient proceeds to collect it at the electronic lockers enabled for this purpose. The legal basis that legitimizes the communication of data is the need for the provision of the transportation and delivery service of merchandise.
Outside of these cases, your data will not be communicated to third parties except under legal obligation, such as, for example, customs and border control authorities in compliance with import and export requirements.
- Rights: You can exercise your rights regarding data protection through the procedure described in the “Rights” section of this Policy.
- Purpose: manage your account in the private area of MiSeur or SeurPro, manage your shipment, return or collection, track your order, send you the corresponding invoices, address your possible claims or complaints and help you through the online support tool.
- Legal basis: The legal basis that legitimizes this treatment is the fulfillment of the obligations derived from your registration request in the private areas of our website, as well as the fulfillment of the obligations derived from the services provided through said areas.
- Conservation period: Your personal data will be kept for the time necessary to fulfill the intended purposes and subsequently for the time necessary to address possible legal responsibilities.
- Recipients and/or suppliers with access to data: Your data may be processed by:
Suppliers contracted to carry out merchandise delivery and collection services on behalf of SEUR, understood to include in this sense transport companies and/or self-employed delivery drivers hired by SEUR.
Suppliers contracted as delivery points in order to safeguard and deliver the merchandise to the final recipient, understood to include in this sense those in charge of providing the parcel reception service in electronic lockers and the Pickups authorized as merchandise delivery points. You can consult the complete list of authorized delivery points through the following link.
Payment service providers, who are the only ones who process payment information. It retains the data relating to your bank card only to complete the transaction and only for as long as necessary to manage possible complaints from cardholders. This payment information is encrypted and secure. Third party service providers will have access to and collect information to the extent necessary to perform their functions. They may not share it or use it for any other purpose.
Other third party service providers who provide their services to us or act on our behalf, for example to: perform business analysis; provide customer service, technology services and tracking systems.
- Likewise, you are informed that your data may be communicated to the following recipients:
Subsidiary companies and/or franchises belonging to the parent company GEOPOST ESPAÑA S.L. for internal administrative purposes in application of the legitimate interest provided for in Recital 48 of the RGPD or if necessary to carry out the goods transport service. For information contact List of corporate names of franchises and subsidiaries.
If the recipient is a registered Citibox user, SEUR will communicate their mobile phone number to Citibox Smart Services S.L. as a delivery point in order to safeguard the merchandise until the recipient proceeds to collect it at the electronic lockers enabled for this purpose. The legal basis that legitimizes the communication of data is the need for the provision of the transportation and delivery service of merchandise.
Outside of these cases, your data will not be communicated to third parties except under legal obligation, such as, for example, customs and border control authorities in compliance with import and export requirements.
- Purpose: Send information about SEUR services, products or news that may be of interest to you.
- Legal basis: The legal basis that legitimizes the treatment is your express consent by checking the corresponding box in the forms enabled for this purpose on our website. Additionally, in certain cases in which there is a prior relationship with the interested party, commercial communications may be sent in application of the legitimate interest protected in article 21.2 of the LSSI.
- Conservation period: Your personal data will be kept indefinitely unless you request the revocation of your consent or request to unsubscribe from sending commercial communications. In each communication, the user may object to receiving this type of information through the specific mechanisms to process the cancellation, as well as request, where appropriate, their right to revoke consent, opposition or deletion through the procedure described in the section "Rights".
- International transfers: We inform you that this communication is sent through the Salesforce Marketing Cloud tool whose servers are located in the United States, a country whose legislation does not offer a level of data protection equivalent to that of Europe; However, adequate data protection guarantees are provided by signing the Standard Contractual Clauses approved by the European Commission (Decision 2021/914/EU). This tool will include links and tiny, transparent images that will be associated with your email address. In this way, when one of these images is downloaded or the links contained in the email are accessed, SEUR can know for statistical purposes whether the email has been opened or if a link has been accessed from said email. You can prevent these uses by configuring your email manager or program to prevent the automated download of images, as well as by not accessing the links included in the emails you receive.
- Recipients: No data will be provided to third parties unless legally required.
- Rights: You can exercise your rights regarding data protection through the procedure described in the “Rights” section of this Policy.
- Purpose: address your possible claims in relation to the service provided.
- Legal basis: The legal basis that legitimizes the processing is the fulfillment of the obligations derived from the contract for the provision of the transport service (collection and delivery of goods).
- Conservation period: Your data will be processed for the time necessary to fulfill the intended purpose and subsequently, for the time necessary to address possible legal responsibilities.
- Recipients: Your data may be processed by external service providers who provide their services to us or act on our behalf, for example, to provide customer service, technology services and tracking systems.
Likewise, you are informed that your data may be communicated to subsidiary companies and/or franchises belonging to the parent company GEOPOST ESPAÑA S.L. for internal administrative purposes in application of the legitimate interest provided for in Recital 48 of the RGPD or if necessary to carry out the goods transport service. For information contact List of corporate names of franchises and subsidiaries.
Outside of this case, your data will not be communicated to third parties except under legal obligation.
- Rights: You can exercise your rights regarding data protection through the procedure described in the “Rights” section of this Policy.
- Purpose: Send satisfaction surveys to identify and develop strategies to offer a higher quality service.
- Legal basis: The legal basis that legitimizes the processing is legitimate interest, by virtue of which we consider that collecting customer opinions is essential to improve products/services and maintain a solid relationship with different customers.
- Conservation period: Your data will be kept indefinitely unless you exercise your right to object through the procedure described in the “Rights” section.
- Recipients: No data will be provided to third parties unless legally required.
- Rights: You can exercise your rights regarding data protection through the procedure described in the “Rights” section of this Policy.
- Purpose: Publish your name and comment in the media available to GEOPOST ESPAÑA (social networks, corporate website).
- Legal basis: The legal basis that legitimizes the treatment is your express consent by checking the corresponding box.
- Conservation period: Your data will be kept indefinitely unless you revoke your consent through the procedure described in the “Rights” section.
- International transfers: We inform you that most of the social networks are located in the United States or other countries outside the European Union. Therefore, your data may be transferred outside the European Economic Area. However, we inform you that these entities offer adequate data protection guarantees by adhering to the EU-US Data Privacy Framework that declares an adequate level of protection by the European Commission or by signing the Standard Contractual Clauses approved by the European Comission. In any case GEOPOST ESPAÑA S.L. recommends the user to consult the privacy conditions of the Social Network in question and verify the guarantees it offers in terms of data protection. For more information related to the use of social networks, go to the “Social Networks” section of this policy.
- Recipients: By posting your comments on the website you are informed that your data may be communicated to third party users of the website.
- Rights: You can exercise your rights regarding data protection through the procedure described in the “Rights” section of this Policy.
For the implementation of the treatment activities described below GEOPOST S.A. as the parent company of the Group at an international level and the Business Units belonging to the Group (among which is GEOPOST ESPAÑA) will determine the purposes and means of the treatment as Joint Controllers. In accordance with the provisions of article 26 of the GDPR, they have signed a joint co-responsibility agreement describing their responsibilities and obligations. If you wish to access the essential aspects of the Joint Responsibility Agreement, please go to the following link.
- Purpose: management of orders and requests for pickup and return of packages; management of shipping and labeling of goods: tracking and tracing of packages; consultation of the package status through the corresponding enabled applications; improving knowledge and interaction with recipients and potential clients; compilation of the level of satisfaction of the recipients.
- Legal basis: The legal basis that legitimizes the processing is compliance with the legal and contractual obligations derived from the contract for the provision of the transport service and the legitimate interest in knowing the level of satisfaction of the recipients.
- Conservation period: Your data will be processed for 3 months in the active database and subsequently in the archival database for regulatory purposes (indicated in other treatments).
- Recipients: Your data may be processed by:
Third party service providers who provide their services to us or act on our behalf, for example, to provide customer support services, and technology services and tracking systems.
Payment service providers, who are the only ones who process payment information. It retains the data relating to your bank card only to complete the transaction and only for as long as necessary to manage possible complaints from cardholders. This payment information is encrypted and secure. Third party service providers will have access to and collect information to the extent necessary to perform their functions. They may not share it or use it for any other purpose.
Suppliers contracted to carry out merchandise delivery and collection services on behalf of SEUR, understood to include in this sense transport companies and/or self-employed delivery drivers hired by SEUR.
Likewise, you are informed that your data may be communicated to the following recipients:
Subsidiary companies and/or franchises belonging to the parent company GEOPOST ESPAÑA S.L. for internal administrative purposes in application of the legitimate interest provided for in Recital 48 of the RGPD or if necessary to carry out the goods transport service. For information contact List of corporate names of franchises and subsidiaries.
Companies belonging to the La Poste Group for internal administrative purposes in application of the legitimate interest provided for in Recital 48 of the GDPR or for the performance of certain services.
Outside of these cases, your data will not be communicated to third parties except under legal obligation, such as, for example, customs and border control authorities in compliance with import and export requirements.
- International transfers: For some specific services, GEOPOST S.A. may use data processors or business partners located outside the EU. Therefore, some of your personal data may be transferred to them for the strict purposes of their services. In such cases and in accordance with current regulations, GEOPOST S.A. requires its processors to provide the necessary guarantees to guarantee regulated and secure transfers, mainly by requiring them to sign the European Commission's standard contractual clauses.
- Rights: You can exercise your rights regarding data protection through the procedure described in the “Rights” section of this Policy.
Purpose: management of notifications to recipients via email, SMS or social networks (Predict, etc.); execution of prospecting operations to improve the offers and services of GEOPOST and its subsidiaries; compilation of the level of satisfaction of recipients; profiling of consumers based on uses of GEOPOST services, delivery frequency, delivery experiences and customer service interactions, etc. (no automated decisions); display of advertising, newsletters, personalized campaign and management of the loyalty program.
Legal basis: The legal basis that legitimizes the processing is the fulfillment of the contractual obligations derived from the contract for the provision of the transport service; the legitimate interest in knowing the level of satisfaction of the recipients and consent in relation to commercial communications.
Conservation period: Your data will be kept for 2 years after the last connection. The postal address (house number, street name, city, postal code, country code, longitude, latitude) will be retained for 3 years due to the need to have reliable data and to be able to calculate tactical planning scenarios).
Recipients: Your data may be processed by:
Third party service providers who provide their services to us or act on our behalf, for example to provide customer support services, technology services and tracking systems.
Payment service providers, who are the only ones who process payment information. It retains the data relating to your bank card only to complete the transaction and only for as long as necessary to manage possible complaints from cardholders. This payment information is encrypted and secure. Third party service providers will have access to and collect information to the extent necessary to perform their functions. They may not share it or use it for any other purpose.
Suppliers contracted to carry out merchandise delivery and collection services on behalf of SEUR, understood to include in this sense transport companies and/or self-employed delivery drivers hired by SEUR.
Likewise, you are informed that your data may be communicated to the following recipients:
Subsidiary companies and/or franchises belonging to the parent company GEOPOST ESPAÑA S.L. for internal administrative purposes in application of the legitimate interest provided for in Recital 48 of the RGPD or if necessary to carry out the goods transport service. For information contact List of corporate names of franchises and subsidiaries.
Companies belonging to the La Poste Group for internal administrative purposes in application of the legitimate interest provided for in Recital 48 of the GDPR or for the performance of certain services.
Outside of these cases, your data will not be communicated to third parties except under legal obligation, such as, for example, customs and border control authorities in compliance with import and export requirements.
- International transfers: For some specific services, GEOPOST S.A. may use data processors or business partners located outside the EU. Therefore, some of your personal data may be transferred to them for the strict purposes of their services. In such cases and in accordance with current regulations, GEOPOST S.A. requires its processors to provide the necessary guarantees to guarantee regulated and secure transfers, mainly by requiring them to sign the European Commission's standard contractual clauses.
- Rights: You can exercise your rights regarding data protection through the procedure described in the “Rights” section of this Policy.
- Purpose: management of notifications and payment of duties and taxes and generation of payment receipts.
- Legal basis: The legal basis that legitimizes the treatment is compliance with legal obligations.
- Conservation period: Your data will be retained for 6 months in the active database and 5 years in the archive database unless otherwise indicated by any of the Business Units.
- Recipients: Your data may be communicated to the following recipients:
Subsidiary companies and/or franchises belonging to the parent company GEOPOST ESPAÑA S.L. for internal administrative purposes in application of the legitimate interest provided for in Recital 48 of the RGPD or if necessary to carry out the goods transport service. For information contact List of corporate names of franchises and subsidiaries.
Companies belonging to the La Poste Group for internal administrative purposes in application of the legitimate interest provided for in Recital 48 of the GDPR or for the performance of certain services.
Outside of these cases, your data will not be communicated to third parties except under legal obligation, such as, for example, customs and border control authorities in compliance with import and export requirements.
- International transfers: For some specific services, GEOPOST S.A. may use data processors or business partners located outside the EU. Therefore, some of your personal data may be transferred to them for the strict purposes of their services. In such cases and in accordance with current regulations, GEOPOST S.A. requires its processors to provide the necessary guarantees to guarantee regulated and secure transfers, mainly by requiring them to sign the European Commission's standard contractual clauses.
- Rights: You can exercise your rights regarding data protection through the procedure described in the “Rights” section of this Policy.
- Purpose: allow verification of export authorizations and permits for dual-use products.
- Legal basis: The legal basis that legitimizes the treatment is compliance with legal obligations.
- Conservation period: Your data will be retained for 30 days in a live/production database; from 30 days to 2 years in a database with restricted access only for LECO and from 2 years to 6 years in files with restricted access only for the ECM administrator.
- Recipients: Your data may be communicated to the following recipients:
Subsidiary companies and/or franchises belonging to the parent company GEOPOST ESPAÑA S.L. for internal administrative purposes in application of the legitimate interest provided for in Recital 48 of the RGPD or if necessary to carry out the goods transport service. For information contact List of corporate names of franchises and subsidiaries.
Companies belonging to the La Poste Group for internal administrative purposes in application of the legitimate interest provided for in Recital 48 of the GDPR or for the performance of certain services.
Outside of these cases, your data will not be communicated to third parties except under legal obligation, such as, for example, customs and border control authorities in compliance with import and export requirements.
- International transfers: For some specific services, GEOPOST S.A. may use data processors or business partners located outside the EU. Therefore, some of your personal data may be transferred to them for the strict purposes of their services. In such cases and in accordance with current regulations, GEOPOST S.A. requires its processors to provide the necessary guarantees to guarantee regulated and secure transfers, mainly by requiring them to sign the European Commission's standard contractual clauses.
- Rights: You can exercise your rights regarding data protection through the procedure described in the “Rights” section of this Policy.
- Purpose: management of the back-office communication tool for administrative communication between the customer services of the Business Units for cross-border packages; and measurement of the performance of the Business Unit.
- Legal basis: The legal basis that legitimizes the processing is compliance with the obligations derived from the contract for the provision of the transport service (collection and delivery of goods) and the legitimate interest in measuring the performance of the Business Unit.
- Conservation period: Your data will be processed for the time necessary to fulfill the intended purpose and subsequently, for 6 months after the closure of the case database, 6 months in the archival database (not anonymized).
- Recipients: Your data may be processed by external service providers who provide their services to us or act on our behalf, for example, to provide customer service, technology services and tracking systems.
Likewise, you are informed that your data may be communicated to the following recipients:
Subsidiary companies and/or franchises belonging to the parent company GEOPOST ESPAÑA S.L. for internal administrative purposes in application of the legitimate interest provided for in Recital 48 of the RGPD or if necessary to carry out the goods transport service. For information contact List of corporate names of franchises and subsidiaries.
Companies belonging to the La Poste Group for internal administrative purposes in application of the legitimate interest provided for in Recital 48 of the GDPR or for the performance of certain services.
Outside of this case, your data will not be communicated to third parties except under legal obligation.
- International transfers: For some specific services, GEOPOST S.A. may use data processors or business partners located outside the EU. Therefore, some of your personal data may be transferred to them for the strict purposes of their services. In such cases and in accordance with current regulations, GEOPOST S.A. requires its processors to provide the necessary guarantees to guarantee regulated and secure transfers, mainly by requiring them to sign the European Commission's standard contractual clauses.
- Rights: You can exercise your rights regarding data protection through the procedure described in the “Rights” section of this Policy.
- Purpose: sales/marketing/operations analysis for market evaluation; and performance quality measurement.
- Legal basis: The legal basis that legitimizes the processing is legitimate interest.
- Conservation period: Your data will be kept for 6 months and will subsequently be anonymized.
- Recipients: Your data may be communicated to the following recipients:
Subsidiary companies and/or franchises belonging to the parent company GEOPOST ESPAÑA S.L. for internal administrative purposes in application of the legitimate interest provided for in Recital 48 of the RGPD or if necessary to carry out the goods transport service. For information contact List of corporate names of franchises and subsidiaries.
Companies belonging to the La Poste Group for internal administrative purposes in application of the legitimate interest provided for in Recital 48 of the GDPR or for the performance of certain services.
Outside of this case, your data will not be communicated to third parties except under legal obligation.
- International transfers: For some specific services, GEOPOST S.A. may use data processors or business partners located outside the EU. Therefore, some of your personal data may be transferred to them for the strict purposes of their services. In such cases and in accordance with current regulations, GEOPOST S.A. requires its processors to provide the necessary guarantees to guarantee regulated and secure transfers, mainly by requiring them to sign the European Commission's standard contractual clauses.
- Rights: You can exercise your rights regarding data protection through the procedure described in the “Rights” section of this Policy.
- Purpose: Review your request and provide you with the most appropriate response.
- Legal basis: The legal basis that legitimizes the treatment is your consent when contacting us.
- Conservation period: Your personal data will be kept for the time necessary to respond to your request for information and subsequently for the legally necessary period, in order to address possible legal liabilities. The data collected in the context of a conversation about the delivery of a package is retained for six (6) months, i.e. the useful life of the package, after which it is automatically deleted. Data can also be deleted in advance upon request.
- Recipients: No data will be provided to third parties unless legally required or unless necessary to respond to your request. Specifically, your data may be communicated to the following recipients:
Subsidiary companies and/or franchises belonging to the parent company GEOPOST ESPAÑA S.L. for internal administrative purposes in application of the legitimate interest provided for in Recital 48 of the GDPR. For information contact List of corporate names of franchises and subsidiaries.
- Rights: You can exercise your rights regarding data protection through the procedure described in the “Rights” section of this Policy.
- Purpose: comparison of personal data against Denied Parties Lists published by organizations; generation of events according to verification results; make the decision whether or not to block the plot.
- Legal basis: The legal basis that legitimizes the treatment is compliance with legal obligations.
- Conservation period: Your data will be retained for 30 days in the live/production database; from 30 days to 2 years in a database restricted only to LECO and from 2 years to 10 years in the file with access restricted only to the Geocheck administrator.
- Recipients: Your data may be communicated to the following recipients:
Subsidiary companies and/or franchises belonging to the parent company GEOPOST ESPAÑA S.L. for internal administrative purposes in application of the legitimate interest provided for in Recital 48 of the RGPD or if necessary to carry out the goods transport service. For information contact List of corporate names of franchises and subsidiaries.
Companies belonging to the La Poste Group for internal administrative purposes in application of the legitimate interest provided for in Recital 48 of the GDPR or for the performance of certain services.
Outside of this case, your data will not be communicated to third parties except under legal obligation.
- International transfers: For some specific services, GEOPOST S.A. may use data processors or business partners located outside the EU. Therefore, some of your personal data may be transferred to them for the strict purposes of their services. In such cases and in accordance with current regulations, GEOPOST S.A. requires its processors to provide the necessary guarantees to guarantee regulated and secure transfers, mainly by requiring them to sign the European Commission's standard contractual clauses.
- Rights: You can exercise your rights regarding data protection through the procedure described in the “Rights” section of this Policy.
- Purpose: reception and registration of alerts of complaints of irregularities; investigation, monitoring and closing of alerts.
- Legal basis: The legal basis that legitimizes the processing is compliance with legal obligations or legitimate interest.
- Conservation period: Your data will be retained for as long as necessary to generate the alert. Data relating to an alert may be retained until a final decision has been made on the action to be taken. This decision must be taken within a reasonable period of time from receipt of the description. Once the final decision has been made on the course that should be given to the description, the data may be kept in the form of intermediate files for the time strictly proportional to their processing and the protection of their authors, the persons to whom they relate and the mentioned third parties, taking into account the time necessary for any subsequent investigation. When a disciplinary or contentious procedure is initiated against a defendant or author of an abusive description, the data relating to the description may be kept until the end of the procedure or until the deadline to appeal the decision taken. The data may be kept for a longer period of time, in intermediate storage, if the controller is legally obliged to do so (for example, to comply with accounting, social or tax obligations) or for evidentiary purposes with a view to a possible audit. or dispute, or in order to carry out quality audits of the alert management processes.
- Recipients: Your data may be communicated to the following recipients:
Subsidiary companies and/or franchises belonging to the parent company GEOPOST ESPAÑA S.L. for internal administrative purposes in application of the legitimate interest provided for in Recital 48 of the GDPR or if necessary for the management of the complaint or for the investigation process thereof. For information contact List of corporate names of franchises and subsidiaries.
- International transfers: For some specific services, GEOPOST S.A. may use data processors or business partners located outside the EU. Therefore, some of your personal data may be transferred to them for the strict purposes of their services. In such cases and in accordance with current regulations, GEOPOST S.A. requires its processors to provide the necessary guarantees to guarantee regulated and secure transfers, mainly by requiring them to sign the European Commission's standard contractual clauses.
- Purpose: These data are used solely to manage the normal use of the Social Networks, and may respond publicly or privately to Users, depending on the situation, or republish a message written by a User using the tools or functions provided for this purpose by the Social Networks.
- Legal basis: The legal basis that legitimizes the processing is the express consent of the User, provided through acceptance of the privacy conditions of the Social Network in question and the link with GEOPOST ESPAÑA S.L. that the User has authorized or requested. Consent can be withdrawn at any time through the mechanisms of the Social Network to undo the link with GEOPOST ESPAÑA S.L.
- Conservation period: Due to the nature of the treatments carried out by GEOPOST ESPAÑA S.L. The data of the Users of the Social Networks will be processed indefinitely until the User exercises their right to deletion through the procedure described in the “Rights” section.
- International transfers: We inform you that most of the social networks are located in the United States or other countries outside the European Union. Therefore, your data may be transferred outside the European Economic Area. However, we inform you that these entities offer adequate data protection guarantees by adhering to the EU-US Data Privacy Framework that declares an adequate level of protection by the European Commission or by signing the Standard Contractual Clauses approved by the European Comission. For more information related to the use of social networks, go to the “Social Networks” section of this policy. In any case GEOPOST ESPAÑA S.L. recommends the user to consult the privacy conditions of the Social Network in question and verify the guarantees it offers in terms of data protection.
- Recipients: In general, GEOPOST ESPAÑA S.L. does not extract User data from Social Networks or communicate it to third parties; However, the simple use of the tools or functions of the social network (such as mentioning or re-publishing a message) implies the communication of your data to the rest of the users of the Social Network in question. The User must be aware of the consequences of using Social Networks.
- Access: It allows the User to know what information is held, where it was obtained, to whom it was provided and what uses it was used for.
- Rectification: Allows the User to rectify any erroneous or outdated data.
- Suppression: It allows the User to stop processing their data.
- Opposition: It allows the User to stop using their data for a specific purpose.
- Limitation: It allows the User to restrict the processing of their data, but in such a way that they are preserved for a later purpose.
- Portability: It allows the User to obtain a copy of their data in electronic format and, in certain circumstances, request that they be communicated to another service provider. It is only applicable for computerized treatments carried out with the consent of the User or for the fulfillment of a contract.
- Revocation of consent: It allows the User to withdraw the consent that, if applicable, they have given for the processing of their data.
At SEUR we are aware of the importance that the protection of information has for our clients, therefore, we adopt and undertake to follow a series of measures that, we consider, are essential to achieve a correct policy of protection of the privacy and confidentiality of the data that reaches us. Our objective, in addition to giving you the best shipping and transportation service, is to guarantee respect and the most absolute confidentiality and privacy of all the information that we collect and process from our clients.
According to this, SEUR does not traffic in the information of its clients, nor does it provide said data to third parties that are not related to the transaction carried out, unless you have consented to said operation in accordance with the provisions of this policy, as required by law. current or necessary for the provision of the service.
The most important objective when collecting and storing information about our clients is to guarantee the effectiveness, security and speed of the national and international shipments that we carry out or the express transport services that we provide. SEUR will use the information collected to verify compliance with transport contracts and all agreements that derive from the shipping services it provides; with the aim of using part of it for future communications with its clients and thus provide an improvement in our present and future services and optimal attention to our clients.
The personal information that makes up our databases is obtained directly from the forms that our clients fill out, aware of their processing. The purposes of the collection and processing are:
The execution and maintenance of any contractual relationships that SEUR and its users and/or clients may maintain.
The execution, management, administration, expansion and improvement of the services that were requested and/or used by users and clients.
The sending of general, technical, operational, advertising and promotional information about our products and services in the shipping, transportation and logistics sector through the different means for which authorization is requested, such as email, mobile phone or ordinary mail.
Carrying out internal Marketing studies in order to improve our products and services in the shipping, transportation and logistics sector. Likewise, the purpose of the automated collection and processing includes sending opinion forms about the Website, which the user is not obliged to answer.
There is a file registered with the Spanish Data Protection Agency in the name of GEOPOST ESPAÑA S.L., domiciled at Carretera de Villaverde a Vallecas, 257, 28031 Madrid and to which users can contact by email through ventas.personales@seur.net to exercise your data protection rights.
Through the Information Security Policy document, workers, clients, suppliers and other interested parties can learn about the general objectives that SEUR has to protect information. You can consult more information by clicking on the following link: Information Security Policy Statement.
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